agentsfast
Privacy Policy
The short version: your business data is yours. We use it to run the agents you configure — not to train foundation models for third parties and not to sell to advertisers. You can export or delete it.
What we collect
- Account details — your name, email, and login credentials, and, if you give us one, the mobile number we text for alerts and approvals.
- Content you bring — documents, CRM records, contacts, and instructions you give your agents.
- Communications your agents handle — messages, emails, and texts; the phone numbers of the people who call or text your agents; and call and meeting audio, recordings, and transcripts (call recording only where you enable it).
- Calendar & bookings — appointments your agents book (times, places, and attendees' names, emails, and phone numbers) and, if you connect a Google or Microsoft account, the email your agents may read and the calendar they may read and change.
- Your voice — if you dictate to your agents, your words are turned into text on your device, by your browser's speech service (Google or Apple, only after you agree), or by Windows voice typing, and we receive only the text. Recordings you make in the Studio's audio and video tools are saved with your files.
- Your agents' browsing — if your agents browse the web, we keep a recording of what they see (screenshots and page addresses) in your own files for 3 days, unless you choose to keep it. A short record of each session (its first page address and title) stays with us for 90 days.
- Usage & billing data — which capabilities you run, for metering and support.
- Connected social accounts — if you connect accounts such as YouTube or TikTok to the Social tools: the account's identity and picture, the access and refresh tokens the platform issues, the posts you create and the media you attach, and your own performance figures used in analytics or AI work you request or configure. Per-platform details, including TikTok connections, are in the DavidAgents privacy policy.
When you request access to AgentsFast, we also keep the name of the website that linked you to us (the site's name only, never the page you were on) and any campaign labels in the link you followed, so we can learn where owners hear about us. We use browser storage for the current tab session, rather than cookies, to carry these labels to your access request.
How we use it
- To operate the service: let your agents read your documents and CRM, send and receive communications, and remember context so they don’t re-ask.
- To bill accurately for the capabilities you turn on.
- To provide support, keep the service secure, and prevent abuse.
We do not sell your personal data, and we do not use your business content to train models for other customers.
Call recording & transcription
When you enable call handling, calls your agents place or receive may be recorded and transcribed for service quality, dispute resolution, and to give your agents context across conversations. You are responsible for obtaining any consent required in your jurisdiction; the product provides consent capture and disclosure tools to help.
Sub-processors & models
We run most of the service on infrastructure we operate ourselves, use Cloudflare for network delivery and file storage (including media for social posts), and use AI model providers to power agent reasoning: Anthropic (AI models), OpenAI (realtime voice and AI models) and Cerebras (AI models). Content sent to a model provider is used to generate your agents’ output and is subject to that provider’s data-use terms; we choose providers that do not train on API content by default. We also use Telnyx (telephone calls and text messages, and, on the Ultra Accurate voice plan, Telnyx's AI voice service: speech recognition with Deepgram's or OpenAI's Whisper speech model, run by Telnyx on its own servers, and Telnyx's own voice; Telnyx's terms do not allow it to use call content to train AI models for others, except in de-identified form; on the Ultra Accurate plan, Telnyx keeps no conversation records; your callers' conversations stay only in your own records with us), ElevenLabs (speech recognition and voice for calls and meetings), and Stripe (payments). When you use the features that need them, we also send what the feature requires to fal.ai (image and video generation), Dropbox, Telegram, Dynadot (domain registration), and, for online stores, Printify, ShipEngine, 17TRACK, and Google Merchant Center. Google (Gmail) also receives copies of the email sent to several of our addresses, including our support, contact, abuse and copyright (DMCA) addresses.
Our websites redirect every visit to an encrypted connection (HTTPS), our apps connect to our service only over encrypted connections, and we send data to the providers above over encrypted connections (TLS).
Retention
We keep your data while your account is active. When your account closes, we offer an export window and then delete it, except for the records below. Call recordings and transcripts are kept on the relevant record and can be deleted on request.
Some records we keep even after your account closes or you ask us to delete your data, and we use them only for the reason we keep them:
- Your acceptance of our Terms and this Privacy Policy (which version, when, and the IP address and browser it came from) and any signing authorization you gave us: while your account is open and for six years after it closes. They are the record of our agreement with you.
- Billing and tax records: as long as tax law requires.
- Content and account records we hold, remove, or report, or are asked by law to preserve (see “Preservation” in our Terms): for as long as the law requires or allows, and for any investigation, dispute, or legal proceeding, even where a deletion request would otherwise remove them. We do not have to tell you before we make a report or disclosure, and the law may forbid us from telling you.
Your choices
- Access, export, or delete your data by asking in the Studio or contacting us — including files and documents you uploaded, which are deleted with the rest of your data on request, except the records described under Retention.
- As an account owner, request deletion of your account and its data at agentsfast.ai/delete-account.
- Turn call recording off at any time.
- Close your account; we provide an export window before deletion.
Cookies & site tracking
Essential cookies (sign-in sessions and security) are always on — the site can't work without them. Our own cookieless analytics (Umami, self-hosted, no cookies, no cross-site tracking) runs without the consent notice and counts page views and a few actions, such as opening the access request, in aggregate, with the referring site name and campaign labels described above; it never receives your name, email, or anything you type. Optional usage tools run only if you click Accept on our consent notice; Decline keeps only essential cookies, and we honor Global Privacy Control and Do Not Track browser signals automatically as a decline. No tool of ours ever captures what you type — form values are masked before anything leaves your browser. You can change your choice any time by clearing this site's browser storage.
Security
Platform secrets are held in a hardened vault; access tokens for social accounts you connect are stored in the social publishing database on encrypted, access-controlled storage we operate. Access is identity-brokered per agent, and tenant data is isolated per account. No system is perfectly secure, but security is a first-class part of how the platform is built.
Contact
Privacy questions or data requests: privacy@davidagents.ai.