agentsfast

Terms of Service

AgentsFast™ (the “SnapAgent” product) is operated by JDMTECHSOLUTIONS LLC dba DavidAgents (“we,” “us”). By creating an account or using the service you agree to these terms. Last updated July 2026.

The service — and how we run it

agentsfast lets you create and run AI agents (“your workforce”) that can chat, email, call, schedule, run a website, and work a CRM on your behalf. You direct your agents; you are responsible for the instructions you give them and the outcomes of the work you authorize.

The service is under continuous development. Features may be added, changed, or removed; we take on new accounts deliberately rather than all at once; and occasional interruptions and defects are expected. We tell you this plainly because we would rather earn your trust with honesty than with promises we cannot keep. The service levels that apply are the ones posted on this page, and they may be updated here.

Eligibility

The service is sold and licensed for business use only. You may acquire and use it only for business or commercial purposes. It is not offered to consumers for personal, family, or household use, and we do not knowingly sell it to anyone acquiring it for those purposes.

You do not need to be incorporated. A sole proprietor, freelancer, or other unincorporated business acquiring the service for their trade or business qualifies — an LLC or company registration is not required. What matters is that the purpose is commercial rather than personal.

You must be at least 18 years old and able to form a binding contract. If you accept these terms on behalf of a company or other organisation, you represent that you have authority to bind it, and “you” means that organisation as well as you personally.

Your account

• You must provide accurate information and keep your credentials secure.
• You are responsible for activity under your account and for the conduct of the agents you configure.
• You must be authorized to use any phone numbers, email addresses, domains, or data you connect.

Acceptable use

You may not use the service to send unlawful, deceptive, or unsolicited bulk communications, to harass or defraud, to violate others’ privacy or intellectual-property rights, or to breach telecom/anti-spam rules (including TCPA, CAN-SPAM, and carrier requirements). Voice calls are subject to consent and calling-hours rules; you are responsible for having a lawful basis to contact the people your agents reach.

No high-risk or emergency use. The service is not designed or licensed for uses where failure could cause death, personal injury, or severe damage — including emergency dispatch or response, 911 or other emergency calling, medical monitoring or devices, or life-safety systems. Your agents cannot place or receive emergency calls. Do not present an agent-answered line as an emergency contact number.

No regulated professional advice. Agents do not provide legal, medical, financial, tax, or other licensed professional advice. If your business operates in a regulated industry, you are responsible for ensuring your use of the service complies with the rules of that industry, including review of agent communications by qualified personnel where required.

Communications compliance

For calls, texts, and emails your agents send, you are the sender of record. We provide the tooling — including carrier 10DLC brand and campaign registration assistance, consent-language placement, quiet-hours enforcement, and STOP/HELP handling — but the lawful basis to contact each recipient (consent, established business relationship, or other) is yours to establish and maintain. Where your calls are recorded, you are responsible for any notice or consent the law of your and your callers’ jurisdictions requires; the platform provides recording disclosures and consent capture tools to help.

Billing — all sales final

• Paid plans and add-ons are billed monthly in advance at the prices shown on our pricing page. You always see the price before a paid capability turns on — nothing bills without your explicit action.
• All sales are final. Fees are non-refundable — including for partially used periods, downgrades, unused capacity, or dissatisfaction — except where a refund is required by applicable law or expressly stated in these terms. Our service-commitment remedy below is time extension, not refund.
• You can cancel at any time; cancellation stops future billing and takes effect at the end of the current paid period, which you keep in full.
• We may change prices with notice; changes apply from your next renewal, never retroactively.
• Taxes, carrier surcharges, and pass-through communications fees are additional where applicable.

Service commitment & availability

Here is exactly what we promise, and what we do when we miss it:

• What you bought is what runs. For each paid period we will make available the capabilities you purchased — your agent slots and the paid surfaces you enabled (chat, phone, SMS, email, website, CRM) — for the duration you paid for.
• Uptime target: 80% per calendar month, measured by our monitoring across the surfaces you purchased. This is a deliberately conservative figure; it is a floor, not our ambition.
• The clock stops when we’re down — from the moment either of us says so. Covered downtime starts at the earlier of (a) when you report the outage (email [email protected] or tell your manager agent — do it the moment you notice) or (b) the incident start time we publish on our status page; time before both is not covered. It ends when the surface is restored, verified by our monitoring. A qualifying outage is 4+ continuous hours of a purchased surface being unavailable; for qualifying outages we extend your subscription one day per started 24 hours of covered downtime, up to one month of extension per calendar month.
• Time extension is your sole and exclusive remedy for unavailability, degraded performance, or missed uptime — no refunds, credits, or damages.
• Excluded from downtime: scheduled maintenance (we aim for off-hours and notice where practical), failures of third-party carriers, model providers, or networks outside our control, force majeure, suspensions for non-payment or terms violations, and issues caused by your configuration, content, or connected systems.

Usage limits & fair use

Plans include a defined amount of agent activity. Every agent is guaranteed at least one thread running continuously for 24 hours. Sustained high concurrency — many agents working simultaneously — may exceed a plan’s included capacity; where it does, we will notify you before metering beyond your plan, and we may apply reasonable rate or concurrency limits to protect service quality for everyone. We do not silently bill overages.

Reasonable use. The service is sold for the ordinary operation of your business, not as raw compute or an API to be harvested. Without our written agreement you may not: resell, sublicense, white-label, or wrap the service for third parties; use agents to mass-generate content unrelated to operating your business; scrape, crawl, or bulk-export the platform beyond your own data; probe, overload, or attack our infrastructure or other tenants; circumvent usage limits, metering, or safety controls; or use the service to build or train a competing product. Automated load that materially exceeds what a business of your size ordinarily generates may be rate-limited while we talk to you about the right plan.

Your content and data

You retain ownership of the data, documents, and content you bring to the service. You grant us the limited rights needed to operate the service for you (for example, to let your agents read your uploaded documents or CRM records). How we handle personal data is described in our Privacy Policy.

Backups are best-effort. We take data durability seriously and operate backups, but we do not warrant against data loss. Keep your own copies of business-critical records; on termination we provide a reasonable export window before deletion.

Your document seal

What we create, and what it is not. Completed documents are sealed with a document-signing certificate issued to JDMTECHSOLUTIONS LLC by Sectigo, a public certificate authority. The seal identifies us as the operator of the service, not you: we apply it on your instruction and on your behalf, and your organization is named in the audit trail rather than in the certificate. Until e-Sign is switched on for your account, documents completed in your account are not sealed at all — we do not seal them under any other certificate.

Two things anyone can check, without trusting us: when, and who sealed it. The document carries a timestamp issued by an independent, publicly trusted timestamp authority — DigiCert or Sectigo — not by us. Your customer, their lawyer or a court can confirm against those authorities directly that the document existed in exactly this state at that moment. That fact does not depend on us being available, honest, or still in business.

Who sealed it can be checked without trusting us. Because our certificate is on the Adobe Approved Trust List, a standard PDF reader confirms on its own that the seal is ours and that the document has not changed since we applied it. That check needs no account with us, no configuration, and no cooperation from us — it runs against the certificate authority, not against our systems.

This is worth being exact about, because it is easy to overstate. A reader can confirm both that the file is unchanged since sealing and that the seal is ours. Someone who altered the document would have to re-seal it, and a seal that presents as ours would require a certificate issued to our organization by a public certificate authority. We do not claim this makes forgery impossible; we claim the reader is checking against a public authority instead of against us. What it does not tell anyone is who signed — that is the audit trail’s job, and no certificate of ours speaks to it.

What supports the document with a counterparty is the audit trail, which records what our systems observed. We publish a checker at /verify that reports each of these facts separately, and says plainly which of them stands on its own.

The certificate is on the Adobe Approved Trust List. It is not on any European Union Trusted List. We are not notaries and nothing in e-Sign is a notarial act. If you deal with the European Union, note also: it is not a qualified or an advanced electronic seal within the meaning of Regulation (EU) No 910/2014, we are not a qualified trust service provider, and we do not offer, or hold ourselves out as offering, any of those things. We offer e-Sign from the United States and do not offer it, or hold it out, as a trust service in the European Union or the European Economic Area; we name that Regulation only to be clear about what the seal is not.

We take the organization name from you and do not verify it. The name you give us is recorded on your account and printed on the audit trail of every document we seal for you, identifying the organization we sealed on behalf of. It is not carried in the sealing certificate, which is ours. We do not check that the organization named exists, that you are it, or that you were authorised to give us the name. Nothing on the document is evidence that anyone verified any of that. You confirm the name is correct, that the organization authorised you to give us this instruction, and that using the name does not infringe anyone else’s rights. Tell us if it changes — including on a change of control — and we will use the new name from then on; documents already sealed keep the name they were sealed under, and we cannot change them.

We hold the key, and you instruct us to use it. The sealing key is generated on, and held on, a hardware token in our physical custody, and is marked non-exportable — it cannot be copied off the device, including by us. It is not a qualified signature or seal creation device within the meaning of Regulation (EU) No 910/2014. If that token is unavailable when a document completes, that document is not sealed at all — we never substitute a different certificate — and its audit trail, which includes a SHA-256 fingerprint of each document, says so and remains the record; sealing resumes when the hardware is restored. No certificate or key is created in your organization’s name. You instruct us to seal documents completed in your account on your behalf and to print your organization’s name on their audit trails, and you appoint us as your agent for that limited purpose. That appointment is limited to the acts described in this section: it does not make us your agent for any other purpose, gives us no authority to enter into anything on your behalf, and creates no duty beyond those stated here. You give the instruction once, when you create your account; you do not make a separate request for each document. If the person who gave it was not authorised to, your continued use of e-Sign after documents have been sealed for you, knowing that they have been, ratifies it.

Sealing is automatic and unreviewed. The seal is applied by our systems automatically to completed documents and their audit trails. Nobody at JDMTECHSOLUTIONS LLC reviews or approves an individual document at the moment it is sealed. As between you and us, you agree that a seal applied this way is applied with your authority and is attributable to you — except where we applied it after you told us to stop, in breach of this section, or using a key we failed to protect. That allocation is between you and us and gives no rights to anyone else. Every document sealed in your account has an audit trail you can export.

What the seal does and does not establish. The seal lets anyone holding the document confirm, without our involvement, that we sealed it and that it has not changed since. It does not establish who signed. The seal is not your signature or anyone else’s, is not evidence that any person’s identity was checked, is not tamper-proof, and does not make a document valid, enforceable or binding. What supports a document is the parties’ agreement, the applicable law, and the audit trail — which records the email address each invitation was sent to, when it was opened and completed, and what the signer was shown. Where our systems captured them it also records the IP address, browser and time zone; those are not always present. It does not record who the person was — no identity is checked.

Turning it off. You may instruct us in writing at [email protected] at any time to stop sealing your documents, and we will stop within five (5) business days of receipt. Our document-signing certificate carries revocation information published by Sectigo (a revocation list and an online status responder). Stopping ends future seals; it does not and cannot withdraw seals already applied, and documents sealed before then continue to display their seal exactly as before.

When you leave. There is no key of yours for us to destroy: the sealing key is ours and seals for every account. (For accounts opened before 26 August 2026, a certificate bearing the account’s organization name once existed; its signing key has been destroyed, the certificate is retained so already-sealed documents keep verifying, and residual key copies in backups age out on the backup schedules.) Documents already sealed are unaffected: they remain readable and their audit trails remain exportable while your account is open — export what you need before it closes, as we do not undertake to hold them afterwards. Where a document also carries a timestamp from an independent timestamping authority, that timestamp continues to evidence when the document was sealed even after the certificate has expired or been revoked; timestamping can fail. Where it does, the document carries no timestamp at all rather than a malformed one, and the audit trail records that the time came from our own server clock instead of an authority. We do not warrant that every document carries such a timestamp.

Our obligations, and their limits. We will notify you at your registered email address without undue delay if we have reason to believe the integrity of our sealing key has been compromised. We do not warrant that any PDF reader, counterparty, court or regulator will accept, trust, or display the seal in any particular way. Our obligations under this section, and our liability for them, are subject to the disclaimers, liability limits and dispute-resolution provisions of these terms.

AI-generated output

Your agents produce automated output that can be imperfect, incomplete, or wrong. You are responsible for reviewing agent actions and communications before relying on them for consequential decisions. We provide governance controls (templates, approvals, and limits) to help you supervise them. As between you and us, you own the outputs your agents generate for your business, and you are responsible for your use of them.

Third-party services

The service depends on third parties we do not control — telecom carriers, AI model providers, hosting and network providers, and payment processors. Their availability, pricing, and policies can change and can affect the service; carrier decisions (for example, on messaging registrations or filtering) are theirs, not ours. We are not responsible for third-party acts or omissions, though the service-commitment clock extension above still applies when they take a purchased surface down.

Intellectual property & feedback

The platform — software, agents’ underlying systems, templates, and branding — is ours and our licensors’. These terms grant you a limited, non-exclusive, non-transferable right to use it while your subscription is active. If you send us feedback or suggestions, we may use them without restriction or obligation; feedback is especially welcome and treated the same way.

Indemnification

You will defend and indemnify us against third-party claims arising from your content, your instructions to agents, the communications you authorize them to send, your breach of these terms, or your violation of law — including telecom, recording-consent, and anti-spam claims relating to people your agents contacted on your behalf.

Disclaimers & liability

The service is provided “as is,” without warranties of any kind — express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement — to the extent permitted by law. To the maximum extent permitted by law, our aggregate liability arising from the service is limited to the amount you paid us in the three months before the claim. We are not liable for indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, data, or goodwill.

Dispute resolution — binding arbitration & class-action waiver

Please read this section carefully. It requires individual arbitration of disputes and waives jury trials and class actions.

• Informal first. Before filing any claim, you agree to email [email protected] with a description of the dispute and give us 30 days to resolve it with you informally.
• Binding arbitration. Any dispute arising out of or relating to the service or these terms that we cannot resolve informally will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Miami-Dade County, Florida, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this section.
• Class-action and jury waiver. Disputes will be arbitrated only on an individual basis. Neither of us may participate in a class, collective, consolidated, or representative action, and each of us waives any right to a jury trial.
• Carve-outs. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information.
• Opt-out. You may opt out of this arbitration agreement by emailing [email protected] with the subject “Arbitration opt-out” from your account email within 30 days of first accepting these terms. Opting out does not affect any other part of these terms.

Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. For anything not subject to arbitration, the state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, and both parties consent to venue there.

Suspension & termination

You may stop using the service at any time. We reserve the right to suspend or end any customer relationship, at our discretion:

• For cause, immediately — abuse of the platform, violation of these terms (including acceptable and reasonable use), risk or harm to the service, other tenants, or the people your agents contact, non-payment, or activity that exposes us to legal, carrier, or reputational jeopardy. Termination for cause does not entitle you to any refund or time extension, and we may decline to reinstate service.
• Without cause, on notice — the service is invite-based and we may decline or discontinue service to anyone. If we end your service without cause, we will either deliver the remainder of your paid period or refund its unused portion — our choice; this is the one exception to the no-refund policy, and it exists because ending the relationship was our decision, not yours.

On termination we will make your data available for a reasonable export window before deletion (see Privacy for deletion mechanics). Sections that by their nature survive — billing obligations, indemnification, liability limits, dispute resolution, and IP — survive termination.

Changes to these terms

We may update these terms as the service evolves. Material changes will be posted here with an updated date, and continued use after the effective date constitutes acceptance. If you do not agree to a change, stop using the service before it takes effect; your current paid period is unaffected.

General

These terms plus your orders and our Privacy Policy are the entire agreement between us about the service. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control.

Contact

Questions about these terms: [email protected].